Booking Terms and Conditions
Rules & Terms for booking accommodation, ski rental, and lift passes.
Cancellation Policy
14–3 days prior to arrival: 50% of the total booking amount.
0–2 days prior to arrival: 100% of the total booking amount.
Changes to the Booking
If you wish to make changes to your booking, please contact us by phone at +46 (0)647 701 01 or by email at
info@storlienhogfjallshotell.se.
Cancellation Due to Acute Illness / Unforeseen Events
In the event of unforeseen circumstances, it is possible to cancel your stay at Storlien Högfjällshotell AB outside the standard cancellation policy. If you meet and comply with the applicable terms, you may receive a refund of up to 100% of the total amount, excluding an administrative fee of SEK 250.
Unforeseen events include:
Death, serious illness, or serious accident affecting yourself, your travel companion, spouse/partner, parents, children, or siblings (yours or your partner’s).
Other serious events beyond your control, such as extensive fire or flooding in your home, making it unreasonable to expect you to complete your trip.
You must be able to substantiate the reason for cancellation with documentation from a doctor, authority, or insurance company. A medical certificate must state the diagnosis, the date of the first medical consultation, and the reason the doctor advises against travel. Contact with the issuer of the certificate must have taken place before the scheduled start of the trip.
To be entitled to a refund, the reason for cancellation must generally be unforeseen, unexpected, and of such a nature that it is not reasonable for you to complete the journey. For example, lacking necessary travel documents such as a passport or visa is not accepted as a valid reason for cancellation.
Guest Responsibilities
To monitor your email and be reachable at the phone number provided at the time of booking.
To check the booking confirmation immediately upon receipt. Any inaccuracies must be reported without delay.
To comply with housekeeping rules, instructions, and regulations applicable to hotel rooms, restaurant, bars, pool, gym, sauna, and ski facilities.
You are personally responsible for any damage caused to the property, facilities, or inventory due to negligence by you or anyone in your party.
In the event of an incorrectly activated fire alarm or sprinkler system, you may be held personally liable for costs of approximately SEK 15,000.
If complaints are received regarding disruptive behavior, Storlien Högfjällshotell AB reserves the right to immediately evict the guest from the accommodation/area if correction does not occur promptly after warning. In such cases, no refund will be given for the remaining stay.
If you have any complaints, you must first contact the reception so that any issues may be resolved during your stay.
At the time of booking, you must inform us if you have any mobility impairments, food allergies, or other disabilities. If you are traveling with a wheelchair, please contact Storlien Högfjällshotell AB at info@storlienhogfjallshotell.se or call +46 (0)647 701 01 prior to arrival.
Complaints / Disputes
Any defects or issues arising during the stay must be reported immediately, primarily to the reception at Storlien Högfjällshotell AB. If you fail to seek correction during your stay and thereby do not give Storlien Högfjällshotell AB the opportunity to remedy any deficiencies, you are not entitled to compensation afterward.
If you remain dissatisfied with the compensation, this must be submitted in writing to Storlien Högfjällshotell AB as soon as possible and no later than 14 days after returning home. If no agreement is reached, you may contact the Consumer Guidance Office in your municipality or the National Board for Consumer Disputes (ARN). Contact details are available at www.konsumentverket.se and www.arn.se.
Force Majeure
Force Majeure refers to extraordinary, unforeseeable, and unavoidable events beyond the control of Storlien Högfjällshotell AB that prevent the trip from being carried out.
These are events that the organizer could not reasonably have foreseen at the time of entering into the agreement and whose consequences could not reasonably have been avoided or overcome. Such events include, but are not limited to: war or threat of war, riots, civil unrest, strikes, government actions, acts of terrorism, natural or industrial disasters, fire, severe weather conditions, river water levels or flooding, closure of airports, labor disputes involving third parties, technical or maintenance issues, or unforeseen operational decisions by airlines such as schedule changes or interruptions to IT infrastructure (including but not limited to our website). Under such circumstances, the organizer is exempt from liability for compensation or other penalties.
General Information
We reserve the right to make changes to schedules, prices, payment terms, and discount conditions decided during the period of price validity. Prices for upcoming seasons are always preliminary.
Please note that special booking conditions apply for group and special bookings. For further information, please contact Storlien Högfjällshotell AB.
Storlien Högfjällshotell AB
Geijerbacken 10
SE-837 99 Storlien, Sweden
Phone: +46 (0)647 701 01
Email: info@storlienhogfjallshotell.se
Website: www.storlienhogfjallshotell.se
Company Registration No.: 556837-4614
Payment Terms
Booking
You must be at least 18 years old to book or enter into an agreement with Storlien Högfjällshotell AB.
Payment
Payment can be made by credit card and/or debit card or via Swish through our website. Please note that all payments must be made in SEK.